บริษัท วีรับเบอร์ คอร์ปอเรชั่น จำกัด

Handle incoming customer inquiries via phone, email, and in-person visits, addressing their concerns, providing product information, and resolving issues in a timely and professional manner. Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of attention to detail to ensure customer satisfaction. Assist customers with product troubleshooting, technical support, and warranty claims, collaborating with relevant departments to ensure timely resolution. Coordinate with the sales team to provide support during the pre-sales and post-sales processes, including order tracking, delivery scheduling, and follow-up communication. Maintain accurate customer records and documentation, including order histories, service requests, and communication logs, using company system. Proactively identify opportunities to enhance the customer experience, gather feedback, and suggest improvements to product offerings or service procedures. Stay updated on industry trends, product developments, and competitive landscape to effectively communicate with customers and provide informed assistance. Collaborate with cross-functional teams, including sales, marketing, and technical support, to achieve company goals and objectives related to customer satisfaction and retention.

ทำงานเอกสาร จัดเก็บเอกสาร ติดต่อประสานงานภายในองค์กร และภายนอกองค์กร

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