Verita Life (Thailand) Ltd.

• Develop highly professional customer relationships with the patients. • Drive customer satisfaction and growth and ensure the delivery of successful patient journey by providing a five-star service at all times and understanding the patients’ needs as well as ensuring sound decisions are being made. • Manage all bookings and scheduling for all patients, such as providing necessary introduction prior to their arrival to the clinic, and making required bookings, for example hotel, transportation, and fast track service. • Ensure smooth registration process for the new patients. • Provide first class concierge service and follow procedures efficiently and effectively. • Serve as a liaison while being solely responsible for coordinating with internal teams, hospitals, doctors, patients and their families, and other external parties on any issues/matters relating to the patients as necessary for the whole duration of their programme as well as for follow ups and when required. • Report against progress and on any patient’s issues, concerns, complaints and any other patient related matters or incidents to the Medical Director and General Manager as and when it happens or on a regular and consistent basis. • Maintain daily patient log and ensure its accuracy. • Be able to respond to all inquiries and requests for information from prospective clients on all products/services including cancer treatments, cancer prevention and integrative wellness. • Remain current on all aspects of our products and services including standard protocols, procedures and benefits, and any changes; • Prepare invoice, handle payment (cash, credit card, bank transfer) and issue receipt. • Prepare weekly and monthly invoice and receipt report as well as individual patient’s account report for the General Manager. • Handle other tasks and duties as reasonably assigned by General Manager and/or Medical Director.

Provide secretarial and administrative support services to the executive officers of the Company, and other senior staff. Maintain and administer procurement and accounting processes. Assist with all administrative matters in relation to the Verita Life clinic as assigned. Assist General Manager with all matters at the Verita Life clinic as assigned. Perform general office and secretarial tasks to assist the General Manager, and other department heads; Assist General Manager to ensure the Verita Life clinic is properly maintained and equipped with the necessary system, equipment and supplies and relevant records are up to date and the administration process work effectively; Assist General Manager to ensure the safety and security of the Verita Life clinic; Assist with maintenance of finance and accounting records (including quotations, PRs & POs, invoices and petty cash), and liaise with Accounting Officer and Finance and Accounting Manager in relation to all finance and accounting and procurement matters; Manage supplier and contractor sourcing and the selection and negotiate contracts to ensure optimum costs and reliable supplies; Review and evaluate quotations and prepare PRs & POs and ensure up to date records of documents and costs; Ensure all purchases comply with the Company’s procurement standards and procedures; Work with department heads to identify effective sourcing and stocking plans; Liaise and communicate with suppliers and contractors to ensure the timely delivery of supplies; Act as the key point of contact for suppliers and contractors on all matters in relation to the general administration of the clinic; Assist with inventory and asset controlling; Maintain general correspondence; Receive and screen visitors as necessary; Provide general property orientation for new employees; and Perform other ad-hoc duties as assigned by the General Manager