Verita Life (Thailand) Ltd.

Support prospective patients via phone, email and chat channels. Conduct outbound qualification/sales calls to prospects (prospective patients who have registered interest to learn more) to assess and nurture interest. Collect detailed patient notes and medical history/information, then work with our doctors to arrange consultations, follow up treatment plans, pricing quotations, and patient registrations. Present accurate and in-depth details and comprehensive understanding of treatments, protocols, and personalised pricing plans to prospective patients. Occasionally work with Verita marketing team to ensure patient enquiries are processed efficiently through to patient registration, and all relevant CRM data is captured accurately along the journey. Communicate with relevant stakeholders including the Management Team, and Verita marketing team for all issues concerning international patients and prospects. In collaboration with Customer Service Team, admit/register patients to the clinics and ensure everything is smoothly organised for them, including pre-admission introduction, visa, insurance, hotel, transportation and/or fast track service booking. Help patients throughout their journey from the moment they enquire until they complete their medical treatment, whilst creating meaningful interactions with patients to ensure high levels of satisfaction. Collect feedback from patients on their experience and relay it to General Manager and Medical Director to enable learn and continual improvement of service levels. Work with other Sales/Patient Representatives to ensure smooth services delivered. Report against progress to the Management Team on a regular and consistent basis. Report problems to the Management Team as and when they happen.