Gen10 Global Network Co., Ltd

Providing technical support and troubleshooting for customers. Monitor existing systems to ensure highly available environments. Co-operate with team member to provide in depth troubleshooting and escalation. Create and Maintain documentation of system configuration or other report assigned. Support other IT and business projects. Keep up-to-date with products and technologies of responsible job. Understand of the configuration and implementation of the network and associated systems.

Providing technical support and troubleshooting for customers. Monitor existing systems to ensure highly available environments. Co-operate with team member to provide in depth troubleshooting and escalation. Create and Maintain documentation of system configuration or other report assigned. Support other IT and business projects. Keep up-to-date with products and technologies of responsible job. Understand of the configuration and implementation of the network and associated systems.

Coordinate sales team by managing schedules, filing important documents and communicating relevant informations. Ensure the adequacy of sales-related equipment or material. Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports. Handle the processing of all orders with accuracy and timeliness. Inform clients of unforeseen delays or problems. Monitor the team’s progress, identify shortcomings and propose improvements. Assist in the preparation and organizing of promotional material or events. Ensure adherence to laws and policies.